FAQFrequently Asked Questions
About contracts 
What are the available contract types?
A
The coworking plan and Cross Office Hibiya’s designated desk plan are facility use contracts.
The serviced office plan and Cross Office Mita’s designated desk plan are fixed-term building leases.
Fixed-term building leases terminate at the end of the contract period but can be renewed.No fees will be incurred for renewal.
The serviced office plan and Cross Office Mita’s designated desk plan are fixed-term building leases.
Fixed-term building leases terminate at the end of the contract period but can be renewed.No fees will be incurred for renewal.
Can the contract period be set freely?
A
For the coworking plan and Cross Office Hibiya’s designated desk plan, the contract period is six months, and automatically renews unless application for termination is submitted.
For the serviced office plan and Cross Office Mita’s designated desk plan, the contract period is one to two years in principle, but short contracts of less than a year can be discussed based on the circumstances.
For the serviced office plan and Cross Office Mita’s designated desk plan, the contract period is one to two years in principle, but short contracts of less than a year can be discussed based on the circumstances.
Can contracts be signed by individuals?
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Personal contracts are possible.
These can be switched to corporate contracts after the establishment of a company.
These can be switched to corporate contracts after the establishment of a company.
Are there screenings for contracts?
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There are screenings for all plans.
For the serviced office plan, the contractual terms—such as deposits—are determined based on the screening results.
For the serviced office plan, the contractual terms—such as deposits—are determined based on the screening results.
Can contracts be signed in languages other than Japanese?
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Unfortunately, contracts are in Japanese only.
It is possible to provide English translations of the contract.
It is possible to provide English translations of the contract.
What are the expenses incurred during contract signing?
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For the coworking plan and Cross Office Hibiya’s designated desk plan, the expenses are advanced payment of rent and the enrollment fee (one month’s rent).
For the serviced office plan and Cross Office Mita’s designated desk plan, the expenses are advanced payment of rent and the deposit (three or six months’ rent; changes based on screening results).
The deposit can be reduced by around one month of rent if a contract of guarantee is signed with our designated surety company. However, separate guarantee contract fees will apply.
For the serviced office plan and Cross Office Mita’s designated desk plan, the expenses are advanced payment of rent and the deposit (three or six months’ rent; changes based on screening results).
The deposit can be reduced by around one month of rent if a contract of guarantee is signed with our designated surety company. However, separate guarantee contract fees will apply.
What are the payment methods for rent and other fees?
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For the coworking plan and designated desk plan, payment is by credit card.
For the serviced office plan, payment is by bank transfer.
For the serviced office plan, payment is by bank transfer.
Is joint tenancy with another company allowed?
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Joint tenancy is possible upon submitting the joint tenancy application and the required documents and clearing the Cross Office screening standards.
Can the location be used as a store?
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Our locations cannot be used as stores which are visited by unspecified number of people. They can only be used as offices.
Is it possible to rent more rooms or space?
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It is possible to rent more rooms or space even during the contract period.
If adjacent rooms are rented, it is also possible to create a larger room by removing the dividing partition walls.
If adjacent rooms are rented, it is also possible to create a larger room by removing the dividing partition walls.
What is the procedure required for contract termination?
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For the coworking plan and Cross Office Hibiya’s designated desk plan, it is possible to terminate a contract at end of the next month if the application is submitted before the end of the current month.
For Cross Office Mita’s designated desk plan, termination is possible with two months’ notice, while for the serviced office plan, termination is possible with three months’ notice.
For Cross Office Mita’s designated desk plan, termination is possible with two months’ notice, while for the serviced office plan, termination is possible with three months’ notice.
What are the expenses incurred during contract termination?
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For the serviced office plan, works are required to return the office to its original state, and users will bear the actual expenses for such works.
About plans and services
What are the office types (office plans) available?
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There are three office plans to choose from.
1. Coworking plan: This plan allows free-address use of the coworking space.
2. Designated desk plan: This is a semi-private room plan with a designated desk, chair, and cabinet for users.
3. Serviced office plan: This is a plan for a fully private room.
All plans allow the use of coworking spaces, lounges, and conference rooms (additional charges apply).
1. Coworking plan: This plan allows free-address use of the coworking space.
2. Designated desk plan: This is a semi-private room plan with a designated desk, chair, and cabinet for users.
3. Serviced office plan: This is a plan for a fully private room.
All plans allow the use of coworking spaces, lounges, and conference rooms (additional charges apply).
Can the office plan be changed?
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Office plans can be changed according to business growth.
The termination of the current office plan and the contract signing of the new office plan will carried out in parallel.
The termination of the current office plan and the contract signing of the new office plan will carried out in parallel.
What is covered by the reception service?
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The reception service deals with matters such as handling visitors, receiving mail and parcels, serving tea at conference rooms (additional charges apply), item rental, responding to problems within the premises.
What are the operating hours of the reception service?
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The reception is manned on weekdays from 8:30 to 18:00.
* On weekdays from 9:00 to 17:00 for Cross Office Shibuya Medio.
* On weekdays from 9:00 to 17:00 for Cross Office Shibuya Medio.
Is company registration allowed?
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All plans allow company registration.
However, additional charges apply for those under the coworking plan.
However, additional charges apply for those under the coworking plan.
What is the procedure required for using conference rooms?
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Reservations must be made through the users-only website.
Checking of availability and cancellation of reservations can also be carried out through this website.
Checking of availability and cancellation of reservations can also be carried out through this website.
Is free Wi-Fi available?
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Free Wi-Fi is available at the shared spaces of each location.
At Cross Office Hibiya and Cross Office Roppongi, free Wi-Fi is also available in the private rooms.
At Cross Office Hibiya and Cross Office Roppongi, free Wi-Fi is also available in the private rooms.
What is the scope of cleaning?
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Vacuum cleaning is carried out for private rooms once a week.
The shared spaces are kept clean by vacuuming, wiping, and trash collection once per day.
The shared spaces are kept clean by vacuuming, wiping, and trash collection once per day.
About facilities
Are there limits on the time for use of facilities?
A
Facilities at the primary location can be used 24 hours per day, 365 days per year.
At other locations, facilities can be used on weekdays from 9:00 to 17:00.
At other locations, facilities can be used on weekdays from 9:00 to 17:00.
What are the areas that can be used?
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All plans allow the use of coworking spaces, lounges, and conference rooms (additional charges apply) at all locations.
In addition, the designated desk plan and serviced office plan allow use of the designated space governed by the contract.
In addition, the designated desk plan and serviced office plan allow use of the designated space governed by the contract.
Is eating and drinking allowed within the premises?
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Eating and drinking is allowed freely within private rooms.
Meals are allowed to be consumed at the coworking spaces roughly from 11:30 to 14:00 and 18:00 to 24:00.
Drinks and snacks can be consumed at any time.
Meals are allowed to be consumed at the coworking spaces roughly from 11:30 to 14:00 and 18:00 to 24:00.
Drinks and snacks can be consumed at any time.
Is there space to hold events within the premises?
A
The event space (a part of the coworking space) of each location can be used.
The time for such use is from 17:00 to 22:00 on weekdays, and 9:00 to 22:00 on weekends and holidays.
* Cross Office Shinjuku and Cross Office Shibuya Medio do not have event spaces.
The time for such use is from 17:00 to 22:00 on weekdays, and 9:00 to 22:00 on weekends and holidays.
* Cross Office Shinjuku and Cross Office Shibuya Medio do not have event spaces.
What is the security in place?
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Contactless IC card keys are used, and only users and related parties can enter the premises.
Shared spaces are also installed with security cameras and can be used with peace of mind at all times.
Shared spaces are also installed with security cameras and can be used with peace of mind at all times.
Do private rooms come with furniture and fixtures?
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Private rooms at Cross Office Hibiya and Cross Office Roppongi come with desks, chairs, and cabinets.
Some private rooms at Cross Office Shinjuku and Cross Office Shibuya also come with furniture. At other locations, it is necessary to bring your own furniture.
Some private rooms at Cross Office Shinjuku and Cross Office Shibuya also come with furniture. At other locations, it is necessary to bring your own furniture.
Can furniture and fixtures be brought into private rooms?
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General office furniture can be brought in at no extra charge.
Please inquire for details about the allowed electrical appliances and room power capacity.
Please inquire for details about the allowed electrical appliances and room power capacity.
Can telephone and Internet lines be laid for private rooms?
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It is possible to lay separate lines, with users bearing the expenses.
Are there preparations for disasters?
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Drinking water, emergency food, and other reserves for users are stored in case of emergencies.
What is the latest information on availability?
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Please inquire by calling us or using the inquiry form.